Housekeeping Manager (m/f) - Split

Client

Our client is an established upper-upscale hotel operating under an international brand, known for its high service standards and strong seasonal business dynamics. As a full-service resort with substantial volume during peak months, the property is now strengthening its operational leadership team and seeking an experienced Housekeeping Manager who will play a key role in ensuring consistent quality, operational excellence, and seamless guest experience.

Position

The Housekeeping Manager will lead the full housekeeping function, overseeing daily room operations, team coordination, quality assurance, and alignment with brand standards. This is a hands-on leadership role responsible for managing a large team during the high season and adjusting operations in accordance with occupancy levels throughout the year. The ideal candidate brings experience from international upper-upscale hotels or large domestic properties of similar scale, together with strong organisational capability, operational discipline, and proven leadership of sizable teams.

In this role, the Housekeeping Manager will plan and organise workloads, prepare staffing schedules, coordinate room readiness with Front Office, and work closely with Maintenance to address any technical issues affecting guest experience. The position also includes oversight of supervisors, onboarding and training of new staff, quality control inspections, inventory management, cost monitoring, and timely handling of guest housekeeping requests. The ability to lead with clarity and maintain stable performance in both high-volume periods and low-season restructuring is essential.

Operational Leadership: Managing daily housekeeping operations, ensuring all rooms are cleaned, inspected, and released according to brand standards.
Team Management: Leading a large seasonal workforce, overseeing supervisors, and maintaining high performance and consistency across the department.
Planning & Scheduling: Preparing staffing plans aligned with occupancy forecasts and ensuring adequate coverage during peak periods.
Cross-Department Coordination: Working closely with Front Office on room status and priorities, and coordinating with Maintenance on technical issues affecting readiness.
Quality & Compliance: Conducting regular inspections, ensuring hygiene and safety standards, and maintaining consistent room and linen quality.
Inventory & Cost Control: Managing linen, amenities, and cleaning supplies, monitoring consumption levels, and ensuring efficient cost management.
Guest Experience: Addressing guest housekeeping requests and resolving complaints in a timely and professional manner.
Seasonal Operations: Adjusting team size and processes between high and low season, ensuring continuity and operational stability.

Candidate

Experience as a Housekeeping Manager in an international upper-upscale hotel or in a large domestic property (100+ rooms)
Strong familiarity with cleanliness, room quality, and service standards typical for upper-upscale operations
Proven ability to lead and coordinate large teams (45–50 staff in peak months)
Excellent command of English, spoken and written
Strong organisational skills, reliability, and operational discipline
Ability to work effectively in a high-volume, fast-paced environment
Resilience, assertiveness, and confidence in daily decision-making
Experience with public area and meeting-room housekeeping is an advantage
Previous experience in seasonal hotels or resorts with significant fluctuation in staffing and occupancy is an advantage

What’s in it for you?

A key operational leadership role in a reputable upper-upscale hotel
Responsibility for a large, multi-layered housekeeping function
Opportunity to shape operational standards and contribute to guest satisfaction
Strong support from an experienced management team
Competitive compensation and long-term professional growth
Dynamic environment with meaningful seasonal variety in responsibilities

Contact

If you are an experienced professional with a passion for driving growth and would like to contribute to our client's success, we invite you to apply. Please send your resume and a brief motivation letter in English via the APPLICATION LINK. All applications will be handled with the utmost confidentiality.

www.smartgroup.hr

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SMART GROUP RECRUITMENT d.o.o. ima dozvolu za posredovanje pri zapošljavanju
Klasa: UP/I-102-02/09-04/11, ur.br.: 526-08-02-03/2-09-6
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SMART GROUP RECRUITMENT d.o.o.
Radnička cesta 39
10000 Zagreb

T +385 1 2092 222
F +385 1 2092 220
www.smartgroup.hr

Housekeeping Manager (m/f)

SMART GROUP RECRUITMENT d.o.o.

SMART GROUP RECRUITMENT d.o.o.

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