Pro Consul - Maternity Leave cover (HRV26-005536)

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category
Foreign, Commonwealth and Development Office (Consular Roles)

Job Subcategory
Consular

Who are we?

The British Embassy Zagreb is the representative office of the UK Government in Croatia, representing British political, economic and consular interests in the country. The Embassy is headed by the Ambassador and we are an ambitious, engaged and motivated team that supports each other and does our best to develop and fulfil our potential.

The British Embassy champions diversity both inside and outside the Embassy. We would welcome applications from any suitably qualified individual, whatever their gender, ethnicity, sexuality, disability or religion.

Main purpose of job:

We are looking for a confident, customer‑focused Pro‑Consul to join the British Embassy in Zagreb on a temporary contract to cover maternity leave, expected to run at least until 15 April 2027. This role supports British nationals in Croatia, often in difficult or sensitive situations, and requires empathy, resilience, sound judgement, teamwork and strong problem‑solving skills.

You will deal regularly with members of the public, local authorities and colleagues in Croatia, the UK and across the Europe South Consular Network. Working closely with the Vice Consul, you will help build effective relationships with local partners to ensure timely and appropriate support for British visitors and residents in need.

The role is varied, demanding and rewarding, requiring flexibility and the ability to manage changing priorities while maintaining excellent customer service. Occasional travel and flexible working hours are required, including visits to hospitals or detention facilities. Very occasionally, out‑of‑hours support may be needed (with time off in lieu provided).

Consular work brings staff into contact with people experiencing distressing and/or traumatic situations. A high degree of personal resilience is required. We also have a wellbeing programme to ensure colleagues are supported through these potentially challenging situations. You will also be part of a network of colleagues who work together and provide support and guidance to each other.

Roles and responsibilities:

Consular assistance:

Provide consular assistance in accordance with current guidelines including, but not limited to, visiting British nationals in hospital or prison, providing in-person or remote support following bereavement, child custody matters, sexual assault, and cases involving mental health issues. This may require short-notice travel within Croatia;
Develop and maintain positive relationships with local authorities (e.g. police, prison service, immigration, hospitals, and children’s services), key stakeholders (e.g. travel and tourism industry, support groups, NGOs) and other diplomatic missions.
To support the Emergency Travel Document Centre by printing Emergency Travel Documents.
To manage the online appointments booking system as well as perform administrative duties, including updating information on consular case management systems in a timely and efficient manner.
Work with colleagues in British Embassies across the Balkans and Eastern Adriatic Consular Network, to provide resilience and share best practice.
Provide out of hours assistance to (rare) emergency consular cases as appropriate (and for which an out of hours payment will be made).

Notarial and documentary services:

To prepare paperwork for notarial and documentary services.
To issue notarial documents for British Nationals in accordance with FCDO guidance.
To take fees and be responsible for cashier duties.

Crisis preparedness and response:

To assist with Embassy crisis preparation and response to large scale events
To assist with crises which require a consular response e.g. possible deployment to the scene and support the Vice Consul.
To actively participate in crisis training opportunities.

Essential qualifications, skills and experience

Our Ideal Candidate shows:

Full professional proficiency in English and Croatian (written and spoken, minimum of C1 level for CEFR framework* or equivalent).
3 or more years of relevant work experience in a customer-facing role or experience in Customer Service.
Excellent customer care skills and the ability to response to a range of customers needs.
Strong communication skills; both written and oral, including the ability to communicate at all levels.
Proactive, adaptable and the ability to work across small teams.
Initiative, drive & determination with good problem-solving skills, sound judgement, common sense and the ability to remain calm under pressure.
Proven ability to prioritise, effectively manage and execute multiple tasks.
Comfortable using Office 365 applications (in particular Outlook and Teams).

Desirable qualifications, skills and experience

Nice to have:

Clean driving licence and willingness to drive as part of job duties.
Working knowledge of written and spoken Slovenian language.

Required behaviours

Delivering at Pace, Managing a Quality Service, Working Together

Application deadline: 19 May 2026

Grade - Administrative Officer (AO)

Type of Position - Full-time, Temporary

Working hours per week - 39.5

Region - Europe, Eastern Europe & Central Asia

Country/Territory - Croatia

Location (City) - Zagreb

Type of Post - British Embassy

Number of vacancies - 1

Salary Currency - EUR

Salary Monthly - 2,701 (Gross)

Type of Salary - monthly

Start Date - 15 June 2026

Other benefits and conditions of employment:

This is a temporary Maternity leave contract until 15 April 2027 The monthly gross salary for this position is €2,701.02+ €92.91 transport allowance.

The role would be subject to a 6 months probationary period.

The successful candidate will be subject to professional background and security clearance and must have pre-existing work authorisation for Croatia in order to apply.

Staff recruited locally by the British Embassy in Zagreb are subject to Terms and Conditions of Service according to local Croatian employment law.

Visa/Passport requirements: Candidates must currently hold the independent right to live and work in Croatia.

The British Embassy is committed to flexible working and providing a workplace that promotes diversity. Applicants should detail any flexible working requirements in their application.

Learning and development:

We understand that most applicants will not have any previous experience of consular work, however full training will be provided for the successful applicant.

A full range of learning and development will be provided to ensure the successful candidate understands their role and responsibilities, how they fit into the broader organisation and to help them fulfil their potential.

Additional information

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

FCDO does not pay for travel related expense incurred in interviews (including Security Check) or accept any financial risk, including cancelation or reschedule costs. The FCDO will not meet the costs connected with relocation if offered a position.

*Please note Common European Framework of Reference for Languages: Learning, Teaching, Assessment indicates Level C1 as Mastery or proficiency Level which comprehends that a person can understand with ease virtually everything heard or read; can summarise information from different spoken and written sources, reconstructing arguments and accounts in a coherent presentation; can express themselves spontaneously, very fluently and precisely, differentiating finer shades of meaning even in the most complex situations. For more information please click on the following link CEFR. Please bear in mind in case you are invited for an interview your languages skills are going to be assessed.

Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

Apply

Pro Consul (m/f)

British Embassy Zagreb

British Embassy Zagreb

Plaće su porasle.

Odaberi najboljeg poslodavca i osvoji atraktivnu nagradu!