Account Manager / Back Office (m/f)

Responsibilities: - Manage and maintain relationships with existing clients - Provide day-to-day administrative and back-office support - Process customer requests, documentation, and internal records accurately and on time - Coordinate with internal departments to ensure efficient service delivery - Prepare reports, quotations, and other business documentation as required - Monitor account activities and ensure timely follow-up on client requests - Maintain accurate records in CRM and other internal systems - Support the sales and business development teams with operational tasks - Ensure compliance with internal procedures and company policies - Contribute to continuous improvement of administrative and operational processes

Requirements: - Relevant education or equivalent work experience - Previous experience in account management, customer support, administration, or a similar role - Strong communication and interpersonal skills - Excellent organizational and time management abilities - High level of accuracy and attention to detail - Ability to manage multiple tasks and prioritize effectively - Proficiency in Microsoft Office; experience with CRM or ERP systems is an advantage - Problem-solving mindset and a proactive approach to work - Ability to work independently and as part of a team - Fluency in English, both written and spoken