Aftersales Manager / voditelj postprodaje (m/f)

Objectives of the position: to be responsible for the technical department to ensure that customers and dealers/service stations receive the best after sales support within the resources available. Main activities: - Manage and Provide technical support to the dealer network directly or by phone - ensure the spare parts sales objectives be matched by a correct management and motivation - monitor the performance of spare parts sales and take remedial action where necessary to ensure that spare parts sales targets are met - monitor and control the budget for the country - control all data and performance of competitors and improve spare parts sales strategies - identify new business opportunities and areas of weakness - develop and maintain relationships with key customers and other relevant bodies to reach the maximum spare parts sales potential - Control the warranty cost and set up warranty cost reduction processes - Maintain regular contact with customers to ensure that there is a continuous feedback about the quality of products supplied - Respond rapidly to any customer complaints so that the problem is speedily resolved - Supply of technical trainings to the dealer network - Keep abreast of developments of European and National type approval issues - Investigate any claims made against the company by the customer and negotiate an acceptable settlement - Collect technical and other information about competitors’ products to ensure that the company maintain its competitive position - Maintain a liaison with other company staff, particularly in relation to the development of sales and marketing plans - Supply of technical reports to HQ in Pontedera (ITA) The position will report directly to the General Manager.

Preferred education is a Bachelor's or Master's degree in mechanical or technical engineering. If you find yourself in the profile above and want to develop your career in a stimulating and professional work environment, please send us your CV in English and Croatian by 24.09.2026.