Front Office Manager (Voditelj recepcije) (m/ž)
Hyatt Regency Zadar (Zadar Resort d.o.o.)
Prijava do: 21. 09. 2025.
Lokacija rada: Zadar
Opis posla
Job description:
- Ensuring guest satisfaction at the front office and room areas.
- Implementing and maintaining brand standards.
- Overseeing daily front desk operations and working across all shifts.
- Acting as Manager on Duty and handling guest relocations if necessary.
- Managing complaints and ensuring proper data entry in PMS (Opera).
- Coordinating closely with housekeeping and monitoring VIP arrivals.
- Leading and training the front office team; organizing schedules and evaluations.
- Budget management and cost control for the department.
- Conducting department meetings and maintaining operational manuals.
- Managing staffing, recruitment, onboarding, and team development.
- Monitoring occupancy and maximizing revenue opportunities.
- Ensuring knowledge of loyalty programs and conducting regular room inspections.
- Overseeing the reception marketplace area.
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Opis posla:
- osiguravanje zadovoljstva gostiju na recepciji i u smještajnom dijelu hotela
- provedbu i održavanje standarda brenda
- nadzor nad svakodnevnim radom recepcije te rad u svim smjenama
- obavljanje dužnosti voditelja smjene i premještaj gostiju kada je potrebno
- upravljanje pritužbama i točan unos podataka u PMS sustav (Opera)
- tješnja suradnja s domaćinstvom i praćenje dolazaka VIP gostiju
- vođenje i obuka recepcijskog tima, organizacija rasporeda i evaluacija
- upravljanje budžetom odjela i kontrola troškova
- održavanje odjelskih sastanaka i operativnih priručnika
- upravljanje zapošljavanjem, uvođenjem novih djelatnika i razvojem tima
- praćenje popunjenosti i optimizacija prihoda
- osiguravanje znanja o programu lojalnosti i redovite inspekcije soba
- briga o marketu u sklopu recepcije
Vrsta poslaNa određeno vrijeme
Potrebno obrazovanje, znanja i vještine
A minimum of 2 years of work experience in a similar position and a solid understanding of Croatian regulations and procedures related to front desk and reception operations are required.
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Potrebno je minimalno 2 godine radnog iskustva na sličnoj poziciji, kao i temeljito razumijevanje hrvatskih propisa i procedura vezanih uz rad recepcije.
Stručna spremaSrednja stručna sprema, Visoka stručna sprema, Viša stručna sprema, Magistar struke, Sveučilišni prvostupnik
Digitalne vještineWord, Excel, Power Point, Internet, OPERA, Outlook
JezikEngleski (A2)
Minimalne godine radnog iskustva2
Hyatt Regency Zadar (Zadar Resort d.o.o.)
https://www.hyatt.com/hyatt-regency/en-US/zadrz-hyatt-regency-zadarObala kneza Trpimira 7, 23000 ZadarHyatt Regency Zadar is a stunning 5 star hotel set in one of the city’s most architecturally distinguished buildings, offering breathtaking views of the Adriatic Sea and Zadar’s historic old town. The hotel features 110 elegantly designed guestrooms with private balconies and terraces, and 23 spacious suites, including a prestigious 140 sq m Presidential Suite. Guests enjoy modern comforts, including high-speed Wi-Fi, 65-inch Smart TVs, walk-in showers, and premium in-room amenities. Located in the heart of Zadar, the hotel is steps from iconic landmarks like the Old Town, Roman Forum, Sea Organ, and nearby national parks. With seamless connectivity to Zadar and Split Airport, Hyatt Regency Zadar offers an unparalleled blend of comfort, culture, and contemporary luxury. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.Potreban broj zaposlenika1
Oglas objavljen11. 09. 2025.
