Customer Service Representative (m/f)

About the Role We’re looking for a motivated and positive individual to join our busy Sales and Customer Support team in the centre of Zagreb. You’ll be the first point of contact for our customers across Ireland and the UK, handling online orders, resolving queries, and ensuring every client has a smooth, professional experience from start to finish. Day to day, you’ll respond to phone calls, emails and live chats, helping customers with product questions, pricing and availability. You’ll work closely with internal teams to solve issues quickly and effectively — and you’ll always have the full support of your colleagues. If you enjoy talking to people, take pride in delivering excellent service, and want to grow within a fast-paced international company, we’d love to hear from you.

What You’ll Bring - 1–3 years’ experience in a customer service or support role - Excellent communication skills in English (spoken and written) - Confident phone manner and strong interpersonal skills - Strong organisational skills and attention to detail - Ability to multitask and prioritise in a busy environment - Familiarity with G Suite and/or MS Office tools - A positive attitude and a willingness to learn are just as important as experience